One internet complaint site has 120 grievances about carpet installation, far more than any other category including carpet sales and carpet cleaning. Most installation complaints involved big box stores and high volume television merchants. Other sites had similar complaints with about the same percentage being installation related.

Maybe carpet makers should re-evaluate to whom they sell their carpet. Does volume supersede everything else? Apparently it does! Support for small carpet retailers who care more about consumer satisfaction than volume might correct the dramatic decline in demand for carpet.

Psst CRI... there were NO complaints about cleaning equipment or chemical products. The few carpet cleaners mentioned were bait & switch types.  Now if the same effort and money spent on a lackluster testing program were re-directed to fighting bait and switch advertisers .... WOW!